We are out of the office from April  20th to April 29th 2024. Your order will be shipped on Monday 29th. Thank you for your understanding.

Deliveries and Returns

Comprendre quand et comment vous allez recevoir votre commande

We work every day to ensure that the shipping and delivery of your order is as perfect as possible. You will find below the information on the shipping methods. If you have any questions, click on "contact us" at the very top of the page.

Be aware that shipping costs are calculated automatically when proposing the choice of delivery method.

France

Metropolitan France and Monaco:
• up to 100 grams: tracked delivery possible for €5
• delivery by Colissimo without signature (delivery in mailbox possible in your absence): €12
• Delivery by Colissimo with signature (delivery only in your presence, against signature): €15
• Delivery by Chronopost ( OUTSIDE Corsica): €25
• Delivery by Chronopost for Corsica: €45

------

French overseas territory:
Orders are invoiced to you excluding taxes.
• Delivery by Colissimo against signature: from €30 to €80 depending on the weight of your order (calculated automatically when choosing the mode delivery)

Are you missing some information? Contact us for a personalized quote.

Europe

European Union:

• Delivery via Colissimo against signature and delivery to the country of destination by your local post service of your country: from €15 to €20 depending on the content of your order (calculated automatically when choosing the delivery method).

For European Union countries, we invoice your order with French taxes (included in the displayed price).

------

Europe (outside EU):

• Delivery via Colissimo against signature and delivery to the country of destination by your local post service of your country: from €15 to €20 depending on the content of your order (calculated automatically when choosing the delivery method)

For European countries outside the EU, your order is invoiced to you excluding taxes. Your country's customs services will charge you your country's local taxes and customs clearance costs (for information on these costs, please contact your country's customs service).

Worldwide outside Europe

We deliver to all countries in the world. We use the French postal Colissimo service against signature. In the country of destination, your package is delivered by the local post service.

Your order is invoiced to you excluding taxes. Your country's customs services will charge you your country's local taxes and customs clearance costs (for information on these costs, please contact your country's customs service).

• Delivery by Colissimo against signature: from €30 to €80 depending on the weight of your order (calculated automatically when choosing the delivery method)

Receipt of your order

Here are some tips when receiving your order.

If it is direct to letterbox delivery for small items: Quickly check that everything is there once the package is collected.

For parcels delivered by a delivery person, pay attention to the external condition of your parcel.
- if everything is OK, you can sign without problem.
- if a box is damaged, take the time to open it in front of the delivery person.
If damage is found, ask to make comments on the delivery note (a description in 1 sentence maximum)


In the latter case, send us a message as soon as the delivery person has visited to let us know.

If you discover a problem or defect after the delivery person has left, you must quickly send us a message within 24 hours of receipt via the contact area, attaching a photo; but rest assured it is really extremely rare.

Return items

"14-day money-back guarantee"

You have 14 days from receipt of your order to return items that do not suit you.

Who pay for the return? The return costs remain your responsibility. So you use the carrier of your choice. For most packages, we recommend your local post service or UPS, which you can buy online and print at home.

What are the conditions for being reimbursed?
The item must be in its original new condition, in its original packaging (also in its original condition and NOT opened). There must be no traces of use. You must use a box or strong transport packaging.

I want to return an item that I have already used or opened? Normally this is not possible because this 14-day withdrawal period is provided for returning an item which we find upon unpacking that it is not suitable.
Contact us so that we can determine under what conditions this return is possible.